Alfa Restoration Online Shop offers the following shipping methods:
- Deutsche Post (National Post) offers regular mailing services (recorded/traceable) at affordable prices with good delivery time frame.
- DHL Express offers time definite Express delivery (Next day delivery for the EU and 4 days delivery for the rest of the World countries)
- DHL Economy offers day definite Economy delivery (service offered with the EU & European countries excluding Malta and Cyprus with delivery time frame of 6 days delivery)
You may find the available shipping solutions after the selection of the products you choose. A list of the available shipping solutions are displayed and you may select the one that best fits your needs.
If any item on your order is out of stock, we will contact you and advise you of the expected delay. You will be given the option to wait for the item to be delivered or to cancel your order for that item.
As far as electric or electronic parts, no warranty or returns are provided. Electric or electronic parts are delicate and sensitive devices which can be easily compromised upon installation on the vehicle; in case the "new" electric/electronic part has not solved the problem on the vehicle, no returns are accepted as the electric/electronic part is then considered to be a second-hand part. In case, the "new" electric/electronic part installed on the vehicle is suspected to be DOA (Dead On Arrival), the shop which did the installation has to be a certified FIAT/Alfa Romeo/Lancia dealership and only then can be sent back to Alfa Romeo/FIAT technical inspection services in order to be checked for truly being DOA; Alfa Romeo/Fiat carries the sole responsibility to approve replacement of the DOA electric/electronic part.
Product returns are accepted within seven (7) days after proven delivery of the shipment (verified from the tracking information). The buyer should contact Alfa Restoration Online Shop prior the return shipment in order to verify the reason for the return and whether the return conditions are met. The items should be inside the original packaging, there should be no visible traces of installation attempts or wear and the return shipment costs should be covered by the buyer. Any traces on the item indicating that it has been installed on the vehicle render the item as used and return will not be accepted. Once the item has been received by Alfa Restoration Online Shop, it will be thoroughly inspected and have the refund/credit note process started.